Refund policy

Return & Refund Policy

Last Updated: June 20, 2026

At Cartpure, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help. Please read this policy carefully to understand our return, refund, and exchange procedures.

1. Return Eligibility

To be eligible for a return, the item must meet the following conditions:

  • Return request is submitted within [X DAYS] of delivery.

  • Item is unused and in its original condition.

  • Item is returned with original packaging, tags, manuals, and accessories (if applicable).

  • Proof of purchase or order number is provided.

We reserve the right to reject returns that do not meet these eligibility requirements.

2. Return Timeframe

Customers must initiate a return request within [X DAYS] from the date of delivery.

Requests submitted after this period may not qualify for a return, refund, or exchange.

To request a return, please contact us at:

Email: [EMAIL ADDRESS]

Please include:

  • Order number

  • Product name

  • Reason for return

  • Photos (if the item is damaged, defective, or incorrect)

3. Return Approval Process

Once we receive your request:

  1. Our team will review the return request.

  2. Additional information or photos may be requested.

  3. Return instructions will be provided if the request is approved.

Items returned without prior approval may not be accepted.

4. Refund Process

After the returned item is received and inspected:

  • We will notify you regarding approval or rejection of your refund.

  • Approved refunds will be processed to the original payment method whenever possible.

Refunds may include:

  • Product purchase price

  • Applicable taxes paid

Original shipping charges are generally non-refundable unless the return is due to our error.

5. Refund Timing

Once approved, refunds are typically processed within [REFUND PROCESSING TIME].

Actual crediting times may vary depending on:

  • Payment provider

  • Bank processing times

  • Card issuer policies

Customers will receive confirmation once the refund has been initiated.

6. Exchanges

We offer exchanges for eligible products in the following situations:

  • Damaged items

  • Defective items

  • Incorrect items received

  • Size or variant issues (if applicable)

Exchange requests must be submitted within [X DAYS] of delivery.

If a replacement item is unavailable, customers may be offered:

  • A refund

  • Store credit

  • An alternative product

at our discretion.

7. Damaged, Defective, or Incorrect Products

If you receive a product that is:

  • Damaged during shipping

  • Defective upon arrival

  • Different from what was ordered

Please contact us within [X DAYS] of delivery.

To help us resolve the issue quickly, please provide:

  • Order number

  • Description of the issue

  • Clear photos or videos of the product and packaging

After verification, we may provide:

  • A replacement

  • A refund

  • Store credit

depending on the circumstances.

8. Non-Returnable Items

The following items may not be eligible for return or refund unless they arrive damaged or defective:

  • Personal care products

  • Beauty and hygiene products

  • Perishable goods

  • Customized or personalized items

  • Digital products or downloadable content

  • Gift cards

  • Clearance, sale, or promotional items (unless defective)

  • Items marked as non-returnable on the product page

Additional exclusions may apply where permitted by law.

9. Return Shipping Costs

If the Return Is Due to Customer Preference

Examples:

  • Change of mind

  • Ordered the wrong item

  • No longer needed

The customer may be responsible for return shipping costs.

If the Return Is Due to Our Error

Examples:

  • Wrong item shipped

  • Damaged item received

  • Defective product

[STORE NAME] will generally bear the return shipping costs or provide a prepaid return solution where available.

10. Order Cancellations

Orders may be canceled before shipment by contacting us as soon as possible.

Once an order has been shipped, it may no longer be eligible for cancellation and must follow the return process instead.

Refunds for canceled orders will be processed according to our standard refund procedures.

11. Refused Deliveries

If a customer refuses delivery without a valid reason:

  • Shipping and handling charges may be deducted from any eligible refund.

  • Additional fees charged by courier partners may also be deducted where applicable.

12. Contact Us

For any questions regarding returns, refunds, or exchanges, please contact us:

[STORE NAME]
Email: [EMAIL ADDRESS]
Phone: [PHONE NUMBER]
Address: [BUSINESS ADDRESS]

Our customer support team will be happy to assist you and work toward a fair resolution.